Skills & Competencies for Account Manager V

Account Manager V job profile

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JOB SUMMARY for Account Manager V

Develops relationships with the largest and most complex clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager V

Typically works with national accounts and other strategically important clients. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals.

Account Manager V SALARY RANGE

BASE 50%
$158,185
TOTAL 50%
$188,423
Job Level
P05
Job Code
SM15000307
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager V Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager V skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Account Manager V

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -5
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the framework process used to monitor and ensure customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Collects customer feedback to support the analysis of customer satisfaction scores.
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Level 3 Behaviors
(Moderate Experience)
Handles challenges and issues that affect high level customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Integrates customer service analytics to forecast customers' future needs and maximize satisfaction.
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Level 5 Behaviors
(Mastery)
Develops customer service strategies to attain positive impacts on customer satisfaction.
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2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Identifies the best practices in account management.
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Level 2 Behaviors
(Light Experience)
Reports daily account management transactions in the department's client tracking systems.
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Level 3 Behaviors
(Moderate Experience)
Follows up with clients throughout the sales cycle to meet their needs.
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Level 4 Behaviors
(Extensive Experience)
Manages the performance of the account management team to adhere to established processes.
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Level 5 Behaviors
(Mastery)
Designs the overall sales campaign to anticipate the future client’s needs.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Account Manager V

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Describes own business unit's role in the production of our organization's P/S.
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Level 2 Behaviors
(Light Experience)
Outlines the main advantages of our business's main P/S.
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Level 3 Behaviors
(Moderate Experience)
Examines the products and services from the perspective of the customer.
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Level 4 Behaviors
(Extensive Experience)
Incorporates quantifiable evidence to prove that the value of the product is credible.
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Level 5 Behaviors
(Mastery)
Educates others on the structure and integration of cross-functional products or services.
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2 Core Competencies – Performance Management
Proficiency Level -5
Skill definition-The process of creating and maintaining an environment that enables employees to perform to the best of their abilities.
Level 1 Behaviors
(General Familiarity)
Explains the concept of performance management in our business.
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Level 2 Behaviors
(Light Experience)
Participates in discussions on performance feedback and reviews.
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Level 3 Behaviors
(Moderate Experience)
Participates in projects to guide employees to become more efficient and productive in their roles.
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Level 4 Behaviors
(Extensive Experience)
Generates a positive and uplifting environment where teams grow and upgrade their skills.
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Level 5 Behaviors
(Mastery)
Diagnoses major issues regarding employee development, recognition, and incentives.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

Summary of Account Manager V skills and competencies

There are 0 hard skills for Account Manager V.
11 general skills for Account Manager V, Customer Satisfaction, Account Management, Business Development, etc.
13 soft skills for Account Manager V, Products And Services, Performance Management, Motivating Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager V, he or she needs to be skilled in Products And Services, be an expert in Performance Management, and be an expert in Motivating Others.

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